and let us help you choose the perfect wine.
How to order
You may order wines, spirits or other goods by the various methods
mentioned below (unless stated otherwise). You will have a right to
cancel such order, please see the paragraph headed "return of goods
/ cancellation" below for details
- Via our website at www.enjoyserendipity.co.uk
- By e-mail to jv@enjoyserendipity.co.uk or jl@enjoyserendipity.co.uk
Our contract with you
Your order is an offer to buy from us. There will be no contract of
any kind between you and us unless and until we accept your order
and in the case of wines and goods to be delivered to you, when we
actually dispatch the goods to you. At any point up until then, we
may decline to supply the goods or services to you without giving
any reason. At the moment we accept your order or in the case of
delivery of goods, when the goods are dispatched, a contract will
be made between you and us.
Description & Prices
The description and prices payable for the items or services that
you order are clearly set out in our price list, brochure and or
website. If, by mistake, we have under-priced an item or service,
we will not be liable to provide that item to you at the stated
price provided that we notify you before we dispatch the item
concerned or, in the case where we are not dispatching an item,
within 2 working days of our acceptance of your order and we may
cancel your order provided we refund you any payments you have
made. You may agree the correct price in which case we will proceed
with your order. In the unlikely event that an item has been over
charged a full refund of the difference will be given.
We reserve the right to change our prices. Please refer to the latest price list or our website for all current prices. Please note prices issued in the latest price list or on our website supersede any prices set out in these terms and conditions if they are different.
Prices listed for wines are quoted per bottle and per case, unless otherwise stated and include VAT at 15%. A case is equivalent to 6 x 75cl. bottles, .
Prices are subject to currency and market fluctuations, changes in duty and VAT as well as stock remaining unsold. The case bottle price shows the discount available when wines are bought by the unmixed case. If any other currency is stated, this is subject to currency fluctuations and is an indication only.
How to Pay
We accept Maestro, Visa, MasterCard, American Express or cheques
payable to Spirits of Serendipity Imports UK Ltd. Orders may be
delayed by transfers of money or credit card authorizations not
being confirmed by the respective banks. Please note that it is the
customer's responsibility to contact their bank to speed up this
process if the order is required urgently. Credit cards are always
debited in UK pounds sterling. Please note that payment will be
taken in full at the time of ordering.
Delivery
Orders of £200 or more (per delivery address) are delivered
free of charge throughout the UK*, orders between £100 and
£199.99 (per delivery address) incur a delivery charge of
£10 per delivery*. We normally deliver between 9am and 5pm
Monday to Friday within 6 working days from receipt of order*. We
regret we no longer offer a delivery service for orders of less
than £100 (excluding delivery charge) per delivery
address.
We offer a next working day (Monday to Friday) UK delivery service provided we receive your order by 12 noon, at a charge of £15 per delivery address*. We offer Saturday delivery at a cost of £40.00 per delivery address*; please ensure your order arrives with us by 6pm the previous Thursday. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by the customer.
Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
* Please note that deliveries to Northern Ireland, The Isle of Man, The Isle of Wight, The Scilly Isles and some areas of Scotland may take longer and are subject to a surcharge. Please contact us for details.
Quality Guarantee
We are committed to providing our customers with an unsurpassed
level of service and are equally committed to ensuring we provide a
safe and legal product. If a wine is corked or faulty we will offer
a replacement or credit on the return of the bottle in question.
Many wines are sold to drink young so we offer a simple drinking
guide to help clarify the optimum drinking time of all our wines.
If a wine has been kept too long or stored inappropriately, we may
not be able to offer a refund. If you believe a wine to be faulty
please contact us on 02081442033 or email us at jv@enjoyserendipity.co.uk
and we will be happy to make arrangements to have the wine
collected and tested.
Receipt of Goods
Deliveries should be signed for as `Not Examined' and you should
inspect the goods as soon as possible and notify us immediately of
breakages or wine shortages. We are unable to guarantee credit or
replacements unless we are notified within 14 days of delivery of
the order. Please be aware that multi-case orders can become
separated. If you do not receive the balance of your order within 3
working days of the first delivery please contact us. Standard UK
deliveries should always arrive within 6 working days of the date
of order. If you will not be at the delivery address at the time of
delivery and wish us to leave your order in a safe place, please
advise us. We regret that neither we nor our carriers can accept
responsibility for any subsequent loss or damage which occurs once
the consignment has been left. Contact us on 02081442033 or email
us at jv@enjoyserendipity.co.uk
Substitutes/Availability
All wines and spirits and other goods are subject to availability.
When selecting the wines or other goods for our price list we try
to ensure that they will remain available throughout the life of
the list. However, some items will inevitably go out of stock and
we therefore reserve the right to select and deliver to you a
substitute (of equal or higher value) to the wine you have ordered,
to avoid delay in the delivery of orders. If we are unable to
supply a particular item, or do not supply a substitute, we will
not be liable to you except to ensure that you are not charged for
that item.
Ownership
All wines and spirits or other goods ordered remain the property of
Spirits of Serendipity Imports UK Ltd until payment is received in
full.
Export Orders
We deliver to a large number of countries worldwide using a network
of experienced wine shippers. Export orders are subject to a
minimum value of £100 (excluding delivery charges) per
delivery address.
Overseas orders may be liable to import taxes in the destination country, which the recipient shall be liable for unless paid in advance at time of placing the order. All overseas orders will be re-packed in polystyrene export cartons for safe transit; we may be able to arrange to ship original cases if requested when order is placed.
Please contact us on 02081442033 or email us at jv@enjoyserendipity.co.uk for further details and delivery charges.
Return of Goods/Cancellation
Subject to the specific cancellation provisions below in relation
to specific services, orders for goods (to be delivered) may be
cancelled within 7 working days of receipt of goods. A full refund
will be offered provided the goods remain in good condition and
that the request to cancel is received in writing. Any cancelled
order will be refunded within 30 days. A charge of £10 for
collections will be payable. If returned wines are not deemed to be
in a saleable condition, a re-delivery fee will also be charged.
Contact us on 02081442033 or email us at jv@enjoyserendipity.co.uk
Sale or Return
All sale or return orders must include a minimum of £300 of
wine, Champagne, Port or spirits. A maximum of 20% of the original
order quantity can be returned. All returned goods must be in
re-saleable condition otherwise no credit will be given. A
collection charge of £10 per order will be applied to all sale
or return orders.
Privacy Policy
Please note that in certain cases we may run a credit check on
customers; this will be kept completely confidential. Alternatively
if you register for some of our services we will collect
information about you to provide such services. You have a right of
access to all information we hold about you. If you wish to see
this or to receive further information about our privacy policy,
please contact us on 02081442033 or email us at jv@enjoyserendipity.co.uk
Verification Checks
If you purchase goods from S.O.S.I UK Ltd or use our services you
hereby agree that we may, but are not obligated to, contact third
party organisation to verify the information you have provided to
us and to ensure our records are up to date. Such verification may
consist of checking your name and address or ensuring any credit
card is registered to the person purporting to use it etc.
Such checks are undertaken to help and protect you and as a means to counter fraudulent activities, it will also help to ensure that our mailings and correspondence are being sent to the correct people at the correct addresses. These checks are not infallible and therefore please advise us as soon as possible if any of your details change.
All information revealed through such checks shall be used by us in accordance with our Privacy Policy although we may refer any information which appears to be fraudulent or unlawful to relevant third parties such as police or other enforcement authorities, banks, credit card companies as may be appropriate.
Other services, special offers etc
From time to time S.O.S.I UK Ltd may offer other services, special
offers, discounts, promotions etc together with services not
specifically referred to in these terms and conditions. Such
matters shall be subject, in addition to these terms and
conditions, to specific terms and conditions relating to such
matters. By taking the service or special offers, discounts,
promotions you agree to be bound by such additional terms and
conditions.
Applicable Law
From time to time S.O.S.I UK Ltd may offer other services, special
offers, discounts, promotions etc together with services not
specifically referred to in these terms and conditions. Such
matters shall be subject, in addition to these terms and
conditions, to specific terms and conditions relating to such
matters. By taking the service or special offers, discounts,
promotions you agree to be bound by such additional terms and
conditions.
Nothing in these terms and conditions limits or excludes your statutory rights as a consumer. These terms and conditions relate to Version 102 and are subject to amendment.
Contact us by:-
- Telephone on 0208 144 2033
- By e-mail to jv@enjoyserendipity.co.uk