and let us help you choose the perfect wine.
Delivery
All orders (per delivery address) are delivered at a delivery
charge of £19.95 per delivery*. We normally deliver between
9am and 5pm Monday to Friday within 6 working days from receipt of
order*. .
We offer a next working day (Monday to Friday) UK delivery service provided we receive your order by 12 noon, at a charge of £42.00 per delivery address*. We offer Saturday delivery at a cost of £40.00 per delivery address*; please ensure your order arrives with us by 6pm the previous Thursday. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by the customer.
Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
* Please note that deliveries to Northern Ireland, The Isle of Man, The Isle of Wight, The Scilly Isles and some areas of Scotland may take longer and are subject to a surcharge. Please contact us for details.
Quality Guarantee
We are committed to providing our customers with an unsurpassed
level of service and are equally committed to ensuring we provide a
safe and legal product. If a wine is corked or faulty we will offer
a replacement or credit on the return of the bottle in question.
Many wines are sold to drink young so we offer a simple drinking
guide to help clarify the optimum drinking time of all our wines.
If a wine has been kept too long or stored inappropriately, we may
not be able to offer a refund. If you believe a wine to be faulty
please contact us on 02081442033 or email us at jv@enjoyserendipity.co.uk
and we will be happy to make arrangements to have the wine
collected and tested.
Receipt of Goods
Deliveries should be signed for as `Not Examined' and you should
inspect the goods as soon as possible and notify us immediately of
breakages or wine shortages. We are unable to guarantee credit or
replacements unless we are notified within 14 days of delivery of
the order. Please be aware that multi-case orders can become
separated. If you do not receive the balance of your order within 3
working days of the first delivery please contact us. Standard UK
deliveries should always arrive within 6 working days of the date
of order. If you will not be at the delivery address at the time of
delivery and wish us to leave your order in a safe place, please
advise us. We regret that neither we nor our carriers can accept
responsibility for any subsequent loss or damage which occurs once
the consignment has been left. Contact us on 02081442033 or email
us at jv@enjoyserendipity.co.uk
Substitutes/Availability
All wines and spirits and other goods are subject to availability.
When selecting the wines or other goods for our price list we try
to ensure that they will remain available throughout the life of
the list. However, some items will inevitably go out of stock and
we therefore reserve the right to select and deliver to you a
substitute (of equal or higher value) to the wine you have ordered,
to avoid delay in the delivery of orders. If we are unable to
supply a particular item, or do not supply a substitute, we will
not be liable to you except to ensure that you are not charged for
that item.
Return of Goods/Cancellation
Subject to the specific cancellation provisions below in relation
to specific services, orders for goods (to be delivered) may be
cancelled within 7 working days of receipt of goods. A full refund
will be offered provided the goods remain in good condition and
that the request to cancel is received in writing. Any cancelled
order will be refunded within 30 days. A charge of £10 for
collections will be payable. If returned wines are not deemed to be
in a saleable condition, a re-delivery fee will also be
charged.
Sale or Return
All sale or return orders must include a minimum of £300 of
wine, Champagne, Port or spirits. A maximum of 20% of the original
order quantity can be returned. All returned goods must be in
re-saleable condition otherwise no credit will be given. A
collection charge of £10 per order will be applied to all sale
or return orders.
Contact us on 02081442033 or email us at jv@enjoyserendipity.co.uk